Terms And Conditions


General Information & Usage of Rockbox Website
Welcome to the Rockbox website. The following information sets out the legal terms and conditions which apply when you access or use our website. Please read these conditions carefully. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Rockbox’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. If you have any questions regarding these terms and conditions then please contact us. This information is available through our Contact Us page.

The term ‘Rockbox’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 4 Central Arcade, Northallerton, North Yorkshire, DL7 8PY. The term ‘you’ refers to the user or viewer of our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, no personal information is used in any way but to allow the website to function correctly.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Prices that are shown may change and not be current at time of ordering, we do not transact your card until we ensure complete accuracy and available stock.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Products & Services
Rockbox are a company providing a wide range of musical and technology goods, as well as services including repairs and professional support.

Distance Selling
Rockbox do not currently offer direct on-line purchasing, however we do offer certain items through ‘Third Party Sellers’ (Reverb). Please refer to their T&Cs when purchasing goods using this method.

Products are supplied with manufacturers warranty. If your goods develop a fault within the warranty period, we will endeavour to return, repair or replace the item for you as applicable. If you return an item to us for repair, we will repair it as quickly as possible. If we are unable to repair your product within 60 days, then we will contact you to discuss a replacement or refund.

All Prices are quoted in UK Pounds (£) and include VAT at the UK rate unless otherwise stated. Payment will only be accepted in UK Pounds (£) unless otherwise stated.

We accept the following forms or payment online: Credit & Debit Cards, Bank Transfer (on request).

We accept a deposit as a percentage of the price of a product or service. Paying a deposit indicates that you intend to buy the item and it means you are entering into a contract with the Rockbox. When you pay a deposit, you and the business agree:

  • The exact product or service that you are buying
  • The deposit amount
  • When the balance has to be paid
  • The estimated date that the product or service will be provided

If your purchase is delayed we will notify you as and when we become aware of a new likely delivery date.

Please note all “Special Order(s)” ie goods ordered in from the manufacturer on an irrevocable basis and must be be paid in part or full as agreed at the time of order. This includes any item which is not typically stocked by Rockbox and has been ordered in at the request of the customer. The Consumer Contract Regulations 2013 does not apply to these items for any reason.

Refunds can only be made by the method originally used to pay for the goods. Refunds are processed as quickly as possible and normally take 3-5 working days to show on customer’s account.

WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

If you purchase a new product from Rockbox, we can accept back your old product and will recycle it for you under the W.E.E.E scheme.

This service is provided on a like for like basis i.e. the new item is a replacement for the item you are leaving with us. If you purchased in store – you can drop off the old item for recycling up to 28 days from the date of new purchase.

Last Revision: 05/01/2021